FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

1. What types of products do you offer?

Answer: We specialize in apparel, offering a variety of styles featuring iconic slogans and designs that celebrate the spirit of the Golden State. All apparel is 100% pre-shrunk cotton made in North America. Please refer to our Size Chart for measurements.

2. How do I place an order?

Answer: To place an order, browse our product selection, choose your favorite designs, select the appropriate sizes, and add them to your cart. Once you are ready to checkout, follow the on-screen instructions to provide payment and shipping information.

3. What payment methods are accepted?

Answer: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. 

4. How can I check the status of my order?

Answer:  We provide tracking numbers for all orders shipped within the United States and Canada! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. 

5. Can I change or cancel my order after it's been placed?

Answer: Orders can be changed or cancelled within 24 hours of placement. Please contact our customer service team immediately if you need to make any changes.

6. What is your return policy?

Answer: For more details, please refer to our full return policy: Refunds & Returns Policy

7. How long does shipping take?

Answer: Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can’t guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times are vary for each country. We ship via USPS First Class Mail and people in the U.S. should expect their shirt at their door 3-5 business days after their order has been printed and sent out. 

8. Do you ship internationally?

Answer: Yes, we ship worldwide. Shipping times and costs vary depending on the destination country. Please visit our shipping information page for detailed rates and policies.

9. How can I contact customer service?

Answer: You can reach our customer service team via email at info@californiatshop.com

10. Do you offer any discounts or promotions?

Answer: Yes, we periodically offer discounts and promotions. Sign up for our newsletter to receive updates on special offers, new products, and exclusive deals.

 

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